AI-powered maritime operations

Run your whole operation from one place.

Online booking, point of sale, boarding, crew logs and an AI front desk that answers every call. Connected, simple and set up around the way you work.

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Why OpsNormal

Less juggling. More time on the water.

Tickets, headcount, logs, calls and credentials usually live in different places. OpsNormal brings them together, so the day runs a little more smoothly on its own.

  • One headcount. Sales, passes and boarding feed a single verified count for every sailing.
  • Logs that file themselves. Wheelhouse and engine-room records are structured, searchable and ready for inspection.
  • Every call answered. Sentinel picks up, answers questions and handles routine bookings, day or night.
  • Nothing slips by. Credential and inspection dates warn the right person well before they expire.
A captain working through logs and charts
The platform

Everything your operation needs, working together.

Every piece runs on the same live data. What the captain sees, what the ticket booth sells and what the manager reports are always the same numbers.

Online booking and websites

Branded booking sites with live availability, add-ons, preorders, gift cards, promo codes, group pricing and flexible cancellation. The price on the page is the price at checkout.

Point of sale

Card readers, bar and galley menus, tips, cash and gift cards, offline selling and a shift close that reconciles the drawer. Boarding passes print from the same sale.

Boarding and headcount

QR passes, party check-in and one verified persons-on-board count per sailing, across online sales, ticket punches, charters and walk-ups.

Sentinel AI front desk

Answers calls, texts and website chat around the clock, quotes real schedules and prices, books guests and routes anything that needs a person.

Safety and compliance

Digital wheelhouse and machinery logs, one-tap Mayday scripts, SITREPs and casualty reports, training records and credential expiry alerts.

Manager Portal

Fleet, crew, maintenance planning, revenue, customers, refunds with approvals and a dispatch view, all scoped to what each person should see.

Smart scheduling and rebooking

Type a sentence to change the schedule. Move one guest or a whole sailing in a step, with price differences worked out and new passes issued.

Charters and events

Inquiry to proposal, contract, meal sheet and payment plan, with online payments and everything filed against the booking.

Coming soon

Guest apps and rewards

Your own branded app with beacon check-in, rewards and member pricing for repeat guests.

What changes

Back-office work that takes care of itself.

The minutes and the money usually slip away in small places: hand-keyed sales, missed calls, refunds done by hand and reports built at midnight. OpsNormal closes those gaps quietly.

  • Sales post themselves. Online, at the booth and on deck, everything lands in one record.
  • Logs file themselves. Crew talk or type, and the paperwork is written for them.
  • The phone gets answered. Guests get quick, accurate replies at any hour.
  • Reports arrive overnight. Fares, fees and tips are already separated for your accountant.
A manager presenting analytics to her team
Sentinel AI

A front desk that is always open.

Sentinel answers calls, texts and website chat with your real schedule and fares. Guests get quick, accurate answers, and your team gets their time back.

  • Knows your real schedule and fares. It reads live availability, so it never promises a sailing that is full or a price that changed.
  • Books and changes reservations. Guests get a prefilled booking link, help with changes and a smooth handoff when a person is needed.
  • Understands the water. Mention a vibration in the starboard engine or shoaling at the dock and it understands the context.
  • Turns talk into records. A spoken report becomes a formatted document, saved and sent to the right people.
PhoneTextWebsite chatEmail
SentinelOnline now
A captain reviewing live conditions on a bridge display
Compliance and safety

Paperwork, turned into a conversation.

Compliance should be a by-product of doing the job, not a binder. Crew log the day in the wheelhouse app or speak a report into a phone, and the paperwork writes itself.

SPEAK OR TYPECaptain reports

A SITREP, a casualty report or a maintenance note, by voice or a short message.

FORMATTEDRecord is built

The details become your official form and a PDF, time stamped.

FILEDEveryone is told

Saved to your database and sent to the managers who need to see it.

Digital wheelhouse logMachinery roundsOne-tap Mayday scriptCG-2692 casualty reportsSITREPsSafety training and examsCredential expiry alertsWorks offline
Ways to start

Start with what matters most.

Choose the starting point that fits today and add more whenever you are ready. Every setup is shaped around your operation.

Gangway

The front desk
  • Sentinel answers phones, texts and chat
  • Takes messages for the right person
  • Shares schedules, hours and fares
  • Reads, drafts and sends email
Try it in a demo

Captain

Sales and boarding
  • Everything in Gangway
  • Booking website, gift cards and promos
  • Point of sale and card readers
  • Passes, check-in and verified headcount
Try it in a demo

Admiral

Fleet command
  • Everything in Captain
  • Wheelhouse logs and compliance records
  • Manager Portal, crew and maintenance
  • Reports, approvals and accounting export
Try it in a demo

Commodore

Built for you
  • Your brand, your website, your app
  • Connections to the tools you already use
  • Multi-vessel and multi-company setups
  • Custom modules made for your operation
Talk to us
Not sure where to begin? See what fits in a free demo. Build my free demo
Who it is for

Made for anyone who sells a seat and runs a schedule.

Ferries, cruises, charters, tours, rentals and waterfront destinations. If guests book, check in and board, OpsNormal fits.

Ferries and water taxisScheduled crossings, punch passes, headcount and fast turnarounds.
Sightseeing and dinner cruisesDates, seat counts, preorders, tips and a galley that knows what is coming.
Charter and event vesselsInquiry, proposal, contract and payments in one clean file.
Sailing and rentalsSmall fleets, owner-operators and seasonal crews.
Ports, marinas and destinationsShared ticketing, wayfinding and visitor apps for a whole waterfront.
Tours and attractionsAny operation selling timed tickets to guests who check in.
Free demo

Try it with your name on it.

Tell us a little about your operation and we will build a working mockup of your booking website and a demo point of sale, in your colours with your offerings. No account, no card. Click through them like a guest and a cashier, and share the links with your team.

  1. 1
    Describe your operationYour name, what you run and a few offerings. Starter ideas are filled in for you.
  2. 2
    We generate your mockupsA booking website with a working demo checkout, and a POS you can ring a sale on.
  3. 3
    Click through it for realBook a sailing, sell a ticket, close the shift.

You can adjust colours, logo and offerings on the next page.

How we work

From first conversation to first sailing.

DiscoverWe learn how your day actually runs and what you already have.
DemoYou see your own brand on a working mockup before you commit to anything.
ConfigureSchedules, fares, readers, crew and your website set up from your settings.
Go liveWe train the crew, run test sales and stay close through the first sailings.
GrowAdd modules and ideas as you need them, on the same system.
Coming soon

More on the way.

New tools are added all the time, and each one reaches every customer at once.

Guest app and rewardsBranded apps with beacon check-in and member pricing for repeat guests.
Destination appsTown and waterfront apps that tie parking, tickets and local businesses together.
Captain boarding interfaceA faster crew view for boarding, headcount and announcements.
Native bar and galley appCard-present selling on Bluetooth readers, built for busy decks.
About us

Built by people who know the water.

OpsNormal started with operators, captains and sales directors who wanted software that spoke their language. We are veteran-owned, and we build things to stay out of your way.

Read our story
A modern vessel bridge
Contact

Tell us about your operation.

A short note is plenty. We will reply with honest next steps, usually the same business day.

Headquarters6341 Stewart Rd #269
Galveston, TX 77551
Office hours, 7-day supportMonday to Friday, 9:00 am to 5:00 pm
Saturday and Sunday, 9:00 am to 12:00 noon